Bar Support

JOB PURPOSE

Provides the daily operational success of The Hotel’s Bars. Assists the Bar Manager and Supervisor as needed. Demonstrates technical skills and product knowledge whilst upholding all department and hotel standards.

 

PRIMARY RESPONSIBILITIES

–         Ensuring that all areas maintain a first-class and positive visual impact including ambiance, cleanliness, orderliness and décor

–         Work with the stewarding team to ensure that all equipment needs are met

–         Ensuring a safe and healthy work environment for colleagues

–         Promotes awareness of health and safety surrounding the responsible service of alcohol

–         Attends all necessary communication meetings

–         Monitors slow moving items

–         Create and maintain strong customer ‘first name’ relationships

–         Excellent memory for guest preferences

–         To go beyond the norm for patrons through surprising and delighting

–         Promote and upsell beverages

–         Possesses personality and flair

–         Notifies supervisor of guest problems and complaints  

–         Monitors guest satisfaction survey results and follow up action plans

–         Celebrates colleagues’ successes

–         Ensure compliance with all food and beverage policies and procedures

–         Ensure all bar equipment is properly cleaned and maintained

–         Continually works to improve guest satisfaction

–         Supports public relations opportunities to promote the hotel

–         Be well versed in all necessary Hotel brand standards and history and ensure all direct reports are likewise versed

 

OTHER RESPONSIBILITIES

–         Ensure a service-oriented culture focusing on guests’ needs

–         Be well versed in the hotel’s fire and life safety emergency procedures

–         Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

–         Maintain the highest standard of personal appearance and cleanliness

–         Perform other duties assigned by the management

PROFILE

Knowledge and Experience

–         Secondary / High school education

–         Possible relevant experience in a similar luxury hotel or free-standing bar capacity

–         Impeccable reading, writing and oral proficiency in English and Thai language

Competencies

–         Creative and passionate

–         Up to date with market trends

–         Good communication and customer contact skills

–         Luxury service oriented with an eye for detail

–         Ability to work well in stressful and high-pressure situations

–         A team player and self-starter

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